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ITIL

ITIL

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: ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. It helps IT administrators improve service timelines and customer satisfaction.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Tue Feb 2026
Level
Beginner
Total lectures 0
Total quizzes 0
Total duration 00:00:00 Hours
Total enrolment 0
Number of reviews 0
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Short description : ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. It helps IT administrators improve service timelines and customer satisfaction.
Outcomes
  • • Improve client satisfaction by taking a more professional approach to service delivery.
  • • Speak a common language, resulting in more effective corporate communication.
  • • Use ITIL methods to boost organizational efficiency and effectiveness, leading to a better customer experience.
  • • Change may be managed more effectively, resulting in improved company outcomes.
  • • Showcase an evidence-backed, differentiated value proposition, resulting in more customer wins.
  • • Improved third-party service delivery.
  • • Lower the training expenses.
  • • Improve the understanding of IT costs and assets.
  • • Improve the ability to manage business risks such as service disruption or failure.
  • • Identify and reduce duplicate effort and maximize resource use.
  • • Keep track of performance metrics for benchmarking and planning.
Requirements
  • This course is meant for IT professionals who wants to improve his/her IT management skills. The candidate must possess IT skills and the willingness to learn.

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