Course description

ITIL is a global framework of best practices for IT service management focused on reducing risk, improving customer relations, and supporting IT environments Read on to explore what ITIL certification is, its benefits, and the path to ITIL certification.

What is ITIL? 

ITIL stands for the IT Infrastructure Library, an internationally accepted IT service delivery framework. ITIL recommends best practices for IT service management (ITSM) to support the standardization of various processes and stages in the IT lifecycle.

ITIL started in the 1980s when the United Kingdom's Central Computer and Telecommunications Agency (CCTA) saw a need to establish standardized guidelines to avoid inconsistencies among the increasingly diverse IT architectures. 

The first version of ITIL was released in 1989, but the framework continues to be revised, overseen by Axelos. The current iteration, ITIL 4, has evolved to meet IT administrators' needs to adapt to newer IT management approaches. Thus, along with providing best practices for incident management and continual improvement, it also addresses cloud computing, automation, AI, DevOps, Agile and more 

 ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified.

What will i learn?

  • • Improve client satisfaction by taking a more professional approach to service delivery.
  • • Speak a common language, resulting in more effective corporate communication.
  • • Use ITIL methods to boost organizational efficiency and effectiveness, leading to a better customer experience.
  • • Change may be managed more effectively, resulting in improved company outcomes.
  • • Showcase an evidence-backed, differentiated value proposition, resulting in more customer wins.
  • • Improved third-party service delivery.
  • • Lower the training expenses.
  • • Improve the understanding of IT costs and assets.
  • • Improve the ability to manage business risks such as service disruption or failure.
  • • Identify and reduce duplicate effort and maximize resource use.
  • • Keep track of performance metrics for benchmarking and planning.


  • This course is meant for IT professionals who wants to improve his/her IT management skills. The candidate must possess IT skills and the willingness to learn.




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